Customer Service Advisor
On-siteDoncaster, England, United Kingdom
EXPIREDDoncaster, England, United KingdomOn-siteFull Time
Full Time
Job Summary
Answer inbound customer calls following vehicle accidents, record accurate claim information using internal systems, and liaise with insurers and repair centres. Support customers with empathy and professionalism while providing updates throughout the claims process and ensuring all records remain accurate. Meet customer service standards and team performance targets during this full-time, permanent role in Doncaster. Full training is provided for this position within the FNOL team.
Required Qualifications
- Previous customer service experience
- Excellent communication and listening skills
- A calm and professional telephone manner
- Strong attention to detail
- Good IT and computer skills
- The ability to multitask in a busy environment
- A positive attitude and willingness to learn
- Monday to Friday + 1 in 2 Saturdays
Desired Qualifications
- Experience within insurance, claims handling or the automotive industry
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