Customer Service Advisor
On-siteChalfont, Pennsylvania, United States
Job Summary
Greet every customer at entry points with enthusiasm, identify needs through active listening, and educate guests on wash, detail, and lube packages while promoting memberships and current promotions. Assist with payment transactions, overcome objections professionally, and maintain a clean, safe work environment by performing routine cleaning tasks like pit cleaning, vacuuming, and tunnel upkeep. Collaborate with site team members to ensure smooth operations and report any safety or maintenance concerns. Work flexible hours including evenings, weekends, and holidays, standing for extended periods and operating in varying weather conditions.
Required Qualifications
- Must be at least 16 years of age (or older where required by law or safety regulations)
- Valid driver's license preferred (may be required depending on location and responsibilities)
- Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time
- Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
- Ability to twist, carry, reach, push, and pull frequently
- Ability to lift and carry 50 pounds without assistance for work-related materials
- Ability to work outdoors and be efficient in all weather conditions
- Ability to work on your feet in a fast-paced, physically active environment
- Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
- Use of personal protective equipment (gloves, eyewear, etc.. ) as required
- Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise
Desired Qualifications
- High School Diploma or equivalent preferred, not required
- Prior customer service or sale experience preferred, not required
- Valid driver's license preferred (may be required depending on location and responsibilities)
- Basic understanding of customer service principles and practices
- Familiarity with point-of-sale systems
- Awareness of Spotless Brands' wash services, detain offerings, and membership options
- General knowledge of company policies and operational procedures
- Excellent communication skills, including active listening and clear, persuasive speaking skills
- Strong customer service and people skills; ability to build rapport quickly
- Sales-minded with the ability to highlight value and drive conversions
- Effective organizational and time management skills
- Ability to multitask in a fast-paced, customer-facing environment
- Ability to work independently while remaining team focused
- Ability to remain calm and professional under pressure or high-volume periods
- Ability to adapt communication style to meet different customer needs and personalities
- Ability to operate or learn to operate point-of-sale and kiosk systems
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.