Customer Service Advisor
On-site · Norristown, Pennsylvania, United States
Job Summary
The Customer Service Advisor (CSA) at Spotless Brands engages directly with customers to educate them on available services, promote memberships, and assist with transactions. Key responsibilities include greeting each customer with enthusiasm, identifying customer needs, and handling objections with professionalism. Knowledge of customer service principles and familiarity with point-of-sale systems is essential. This role requires strong communication skills and the ability to multitask in a fast-paced environment. Candidates should be at least 16 years old and possess a high school diploma or equivalent.
Required Qualifications
- Must be at least 16 years of age (or older where required by law or safety regulations)
- Basic understanding of customer service principles and practices
- Familiarity with point-of-sale systems
- Awareness of Spotless Brands’ wash services, detail offerings, and membership options
- Excellent communication skills, including active listening and clear, persuasive speaking skills
- Strong customer service and people skills; ability to build rapport quickly
- Sales-minded with the ability to highlight value and drive conversions
- Effective organizational and time management skills
- Ability to multitask in a fast-paced, customer-facing environment
- Ability to work independently while remaining team focused
- Ability to remain calm and professional under pressure or high-volume periods
- Ability to adapt communication style to meet different customer needs and personalities
- Ability to operate or learn to operate point-of-sale and kiosk systems
- Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
- Ability to work flexible hours, including evenings, weekends, and holidays
Desired Qualifications
- Prior customer service or sale experience preferred
- Valid driver’s license preferred (may be required depending on location and responsibilities)
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