Customer Service Advisor | S1 | Everyday Banking | Bradford
$25,000–$25,000 year
HybridBradford, England, United Kingdom
Job Summary
Act as the first point of contact for customers over the phone, assisting with day-to-day transactions, queries, and servicing while updating customer records. Listen and communicate effectively to understand needs, building relationships and finding solutions while helping to keep customers and the bank safe. Identify new ways to improve the customer experience and share ideas on process improvements. This telephony-based role operates in a high-volume environment with flexible shifts available Monday to Saturday, requiring a broad range of activities and strong team working skills. Candidates must have the right to work in the UK.
Required Qualifications
- Right to work in the UK
- Passionate about delivering outstanding customer service either from a face to face or a telephony background
- Ability to listen and communicate effectively with customers to truly understand their needs
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Desired Qualifications
- Previous financial services background
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Ability to follow process but also think on your feet
- Openness to a broad range of activities even if outside of standard expectations
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