Customer Service Advisor
$27,000–$28,000 year
On-siteKidlington, England, United Kingdom
Kidlington, England, United KingdomOn-siteFull Time$27,000–$28,000 yearLarge
Full TimeLarge
Job Summary
Manage an array of customer and client enquiries via telephone, website, and email channels while demonstrating excellent customer satisfaction. Ensure the highest level of service for both external and internal customers by prioritizing contacts and meeting operational requirements efficiently. Maintain and update customer and company databases, recording issues thoroughly and escalating them appropriately. Resolve customer complaints within given timescales while adhering to company KPIs and SLAs.
Required Qualifications
- IT and system literate
- Able to work in an organised manner to meet important deadlines
Desired Qualifications
- Experience of working within the Utilities sector
- Ideally, you'll come from a customer service background
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