Customer Service Advisor - Lube Shop
On-siteGilbert, Arizona, United States
Job Summary
Greet customers at entry points with enthusiasm, identify needs through active listening, and educate guests on wash, detail, and lube packages to drive membership and package sales. Assist with payment transactions, overcome objections professionally, and present current promotions to encourage additional purchases. Maintain a clean, safe, and organized work area by performing routine cleaning tasks such as pit cleaning, vacuuming, and tunnel upkeep. Collaborate with site team members to ensure smooth operations and report any safety or maintenance concerns. Work flexible hours including evenings, weekends, and holidays in a fast-paced, physically active environment.
Required Qualifications
- Must be able to successfully pass a background check in accordance with company policies and applicable laws
- Must be at least 16 years of age (or older where required by law or safety regulations)
- Ability to lift and carry 50 pounds without assistance for work-related materials
- Ability to work flexible hours, including evenings, weekends, and holidays
- Ability to work outdoors and be efficient in all weather conditions
- Ability to work on your feet in a fast-paced, physically active environment
- Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time
- Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
- Ability to twist, carry, reach, push, and pull frequently
- Ability to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
- Use of personal protective equipment (gloves, eyewear, etc.. ) as required
- Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise
Desired Qualifications
- High School Diploma or equivalent preferred, not required
- Prior customer service or sale experience preferred, not required
- Valid driver's license preferred (may be required depending on location and responsibilities)
- Basic understanding of customer service principles and practices
- Familiarity with point-of-sale systems
- Awareness of Spotless Brands' wash services, detain offerings, and membership options
- General knowledge of company policies and operational procedures
- Excellent communication skills, including active listening and clear, persuasive speaking skills
- Strong customer service and people skills; ability to build rapport quickly
- Sales-minded with the ability to highlight value and drive conversions
- Effective organizational and time management skills
- Ability to multitask in a fast-paced, customer-facing environment
- Ability to work independently while remaining team focused
- Ability to remain calm and professional under pressure or high-volume periods
- Ability to adapt communication style to meet different customer needs and personalities
- Ability to operate or learn to operate point-of-sale and kiosk systems
- Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
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