Customer Service Advisor
On-site · New Orleans, Louisiana, United States
Job Summary
Provide exceptional customer service over the phone and by email to residents, applicants, property owners, and their agents as part of the call center; respond to inquiries regarding HANO business, admissions, waitlists, application status, and rent payments; handle requests with first-call resolution, transfer calls when needed, and collaborate with agency teams to ensure consistent messaging. Perform clerical duties and data administration using housing management software (e.g., Elite), assist with forms, document updates, and portal navigation, and communicate policies and procedures related to the program. Requires understanding of program regulations, eligibility, and voucher processes, plus the ability to de-escalate difficult calls and maintain professional interactions. Education/experience requirements include two years of college coursework and three years in public housing/case management/office administration, with a bachelor’s degree and Housing Choice Voucher Specialist Certification preferred; certification in Housing Quality Standards within the first year is required.
Required Qualifications
- Two years of college coursework and three years of experience in public housing, Section 8, case management, and/or office administration, reception, and customer service is required.
- Bachelor’s degree and Housing Choice Voucher Specialist Certification is preferred.
- Equivalent combination of education and experience may be considered.
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