Customer Service Advisor - Homecoming - Iloilo 2025
On-site · Iloilo, Western Visayas, Philippines
Job Summary
Customer Service Advisor role handling inbound/outbound calls and internet-based inquiries to resolve routine customer issues, aiming to meet KPIs. Responsibilities include clarifying requirements, listening with empathy, greeting customers professionally, maintaining product knowledge, documenting interactions, and suggesting additional products or services. Candidate profile emphasizes a high school diploma with 3–6 months of relevant experience, strong customer-service orientation, solid computer navigation skills, effective written and verbal communication, attention to detail, multitasking, teamwork, and flexible shift rotation. Location is Iloilo City, Philippines; role is full-time with standard customer-contact duties and process-oriented, service-focused responsibilities.
Required Qualifications
- High school diploma
- three to six months of relevant experience preferred
- courteous with strong customer service orientation
- strong computer navigation skills
- ability to effectively communicate in writing and verbally
- dependable with strong attention to detail
- multi-tasking in a fast-paced environment
- ability to rotate shifts
- teamwork and ability to work independently
- patience and professional tone in customer interactions
- willingness to adhere to location-specific program requirements
- starting level with basic operational procedures
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