Customer Service Advisor (CSA)
On-siteAlbuquerque, New Mexico, United States
Job Summary
Perform automotive service and installation activities including oil changes, tire inflation, and multi-point inspections while operating the point-of-sale computer system. Greet customers, answer phones, and explain service benefits in a professional manner. Ensure all safety protocols are followed and maintain the store by cleaning the facility, stocking shelves, and inflating tires. Meet or exceed ticket average goals and provide ethical sales guidance. Work 10-hour shifts in varying weather conditions while standing for extended periods. Jiffy Lube is a leading provider of automotive preventive maintenance with a national footprint of over 2,000 service centers.
Required Qualifications
- Valid driver's license
- Good verbal communication skills
- Able to read and write in English
- Excellent customer service skills
- Basic proficiency in Open Office products
- Ability to work in extreme hot and cold weather
- Ability to move quickly up and down stairs (8.5-ft. vertical decline, approximately 14 stair steps)
- Ability to work around moving objects, such as vehicles and engines
- Ability to communicate well with other employees using a command system
- Ability to interact clearly with customers and employees in a noisy environment
- Ability to bend back at hips, to work under the hood of vehicles
- Ability to do deep knee bends (squat) to inflate tires
- Ability to stand on feet for 10-hour shifts
- Ability to lift minimum 40 pounds, often
- Ability to raise arms above head
- Ability to push a broom
- Ability to mop a floor
- Positive attitude
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