Customer Service Advisor, Card Payment
$43,680–$43,680 year
On-sitePhoenix, Arizona, United States
Job Summary
Interact with customers via phone and email to answer questions, provide assistance, and process requests regarding account status, payments, and billing issues. Investigate problems to find resolutions that overcome customer objections while maintaining superior quality assurance results. Provide thorough documentation across communication channels and identify opportunities to improve customer satisfaction. Contribute to daily training and development efforts and collaborate with management to optimize results. This role requires 2+ years of customer service experience, including 1+ year in loan servicing or payment processing, and knowledge of FDCPA and FCRA regulations. Based in Downtown Phoenix, the position offers a competitive $21/hour salary, PTO, 401K matching, and comprehensive health benefits.
Required Qualifications
- 2+ years of customer service experience
- 1+ years of experience in loan servicing and/or payment processing
- High School Diploma or equivalent
- Working knowledge and experience with FDCPA and FCRA regulations
- Excellent written and verbal communication
- Strong analytical and problem solving skills
- Demonstrated ability to multi-task and work in a fast-paced environment
- Flexibility and ability to adapt to business needs
- Capability of gaining customer loyalty through listening, relationship building, professionalism, and persuasive communication skills
- Team oriented mindset
- Proficient in Microsoft Cloud based products and Google Workplace
Desired Qualifications
- Bachelor's or Associate's degree
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