Customer Service Adviser (Telephony)
$24,500–$24,500 year
On-siteEdinburgh, Scotland, United Kingdom
Job Summary
Act as the first point of contact for advisers and customers through telephony and digital support channels, handling inbound queries and completing customer requests. Support outbound contact, deliver excellent service by resolving issues efficiently, and encourage self-service where appropriate. Identify opportunities for process improvement, reduce failure demand, and provide feedback to enhance customer journeys and service performance. Collaborate with colleagues to deliver positive outcomes and support digital adoption. This role is part of the Adviser's Client Engagement Hub, a centre of excellence for customer experience within Aberdeen's Adviser business.
Required Qualifications
- Previous customer service experience
- Strong verbal and written communication skills
Desired Qualifications
- Confidence using digital systems and technology
- Effective problem-solving skills and customer focus
- Strong organisation and attention to detail
- Ability to work both independently and as part of a team in a fast-paced environment
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