Customer Service Administrator
On-site · Chester, England, United Kingdom
Job Summary
Customer Service Administrator serves as the first point of contact for B2B customers, providing level 1 support across inbound calls, live chat, and case management; accurately enters and maintains data in the CRM; discusses product portfolios across multiple brands with B2B customers; works toward KPI targets; handles complaints in line with regulatory requirements; provides troubleshooting solutions and assists in training customers on specific needs; part of a global organization focused on hearing aids and hearing health services.
Required Qualifications
- CRM
- case management experience
- contact centre telephone experience
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