Customer Service Administrator

Greet visitors, customers, vendors, and applicants professionally while answering calls and managing mail. Accurately enter, review, and process customer orders via email, EDI, and phone, then coordinate delivery sequences with trucking companies to maximize trailer utilization. Serve as the liaison between external customers and the Production Team by addressing concerns, updating backorder tracking, and communicating IQ-related information. Build positive relationships with customers, assist with item number updates and job quotes, and complete the Daily Morning Report prior to 10:00 am. Order office supplies, maintain the pool vehicle schedule, and manage employee onboarding activities including background checks and paperwork. Prepare new hire materials, update electronic communication boards, and support special projects as assigned.