Customer Service Administrator - Part time
On-site · Manchester, England, United Kingdom
Job Summary
Part-time Customer Service Administrator role in Manchester focusing on delivering high-quality customer service within AJ Bell’s client servicing administration teams. Responsibilities include processing customer requests, handling financial transactions, producing letters and emails, maintaining accurate records in internal databases, and resolving customer queries via phone and email. Requires GCSEs (including Maths and English), strong numerical ability, excellent communication skills, and proficient IT skills (Excel). 20 hours per week minimum, with a hybrid-working model and an initial 3-month in-office immersion; opportunity for development within a fast-paced financial services environment.
Required Qualifications
- Minimum of 5 GCSEs grades 9-4 (A*-C) including Maths and English
- Excellent numerical ability
- Strong communication skills (written and verbal)
- Competent IT skills including Excel
- Ability to work to deadlines and under pressure, at times unsupervised
- Willingness to learn and develop in a fast-paced financial services environment
- Interest in delivering excellent customer service
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