Customer Service Administrator - Inbound
On-siteNorthampton, England, United Kingdom
Northampton, England, United KingdomOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Administer Import, Export, and UK shipments using Dachser IT systems while maintaining quality standards and excellent customer service. Produce Key Performance Indicators for outbound activity, facilitate final customs checks, and coordinate with internal departments to ensure agreed service levels are met. Proactively inform customers of shipment issues via event management systems and record all actions for analysis. Provide supporting documentation to clients on request and liaise with other branches across the network. Work Monday through Friday from 0830 to 1730 at the Northampton Logistics Centre.
Required Qualifications
- Strong track record of delivering exceptional service, with the ability to manage customer queries professionally and efficiently.
- Ability to manage multiple tasks simultaneously, prioritise effectively, and maintain accurate records.
- Confident in using standard software applications, including Microsoft Office, and capable of quickly learning new systems or software as required.
Desired Qualifications
- A basic understanding of customs regulations, import/export processes, and related documentation (desirable)
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