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Customer Service Administrator II
On-site · Middletown, Virginia, United States
Job Summary
Provide exceptional customer support across multiple departments. Respond to and resolve customer requests regarding pricing, product availability, returns, and delivery while maintaining high standards of customer satisfaction. Build relationships with internal and external stakeholders through effective communication. 1 year of customer service or call center experience required; fluency in English; proficiency in Microsoft Office; experience with CRM/ERP systems (SAP preferred); strong communication, problem-solving, organization, and time-management skills; ability to work independently while collaborating with a team.
Required Qualifications
- 1 year of customer service or call center experience required
- Fluency in written and oral English required; additional language capabilities (French, Italian, or other languages) may be required
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with CRM or ERP systems (SAP preferred)
- Strong verbal and written communication skills with excellent phone etiquette
- Ability to manage multiple priorities effectively
- Strong problem-solving and conflict resolution abilities
- Excellent attention to detail and commitment to accuracy
- Strong organizational and time management skills
- Ability to work independently while maintaining team collaboration
- Customer-focused mindset with commitment to service excellence
- Adaptability in responding to changing priorities
- Ability to work at a desk using computer and phone equipment for extended periods
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