Customer Service Administrator - Entry Level
$45,000–$45,000 year
On-siteAustin, Texas, United States
Job Summary
Resolve inquiries and identify pain points using AI-powered tools to improve resolution speed and satisfaction. Monitor key performance indicators including CSAT, FCR, AHT, and ASA while collaborating with Operations, Sales, Finance, and IT to resolve complex issues. Handle specialized tasks such as fraud review, chargeback processing, returns analysis, and product delivery concerns. Document customer records accurately and assist in training AI tools by tagging feedback and analyzing gaps. Support continuous improvement by sharing insights from customer feedback to refine workflows. Gain hands-on experience in core service functions across all touchpoints.
Required Qualifications
- Master's or bachelor's degree in business, Communications, Information Systems or a related field
- Strong communication and interpersonal skills
- Passion for delivering exceptional service and solving problems empathetically
- Interest in learning various aspects of business operations
- Curiosity and comfort working with digital and AI tools
- Highly organized and collaborative mindset
- Eagerness to contribute to a high-impact, fast-paced environment
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