Customer Service Administrator - Calibration (57234)

Serve as the primary point of contact for internal and external customers via phone and email, ensuring prompt and professional communication. Create, update, and maintain customer accounts, job records, and data within CRM, IndySoft, and related systems. Generate and manage quotes, work orders, and job records, ensuring completeness and accuracy. Coordinate new customer setup, partnering with Finance to establish accounts and complete onboarding requirements. Prepare and provide customer-required documentation, including supplier forms, certificates of insurance, W-9s, ACH forms, safety documents, and quality procedures. Handle customer inquiries, status requests, complaints, and service needs with a customer-focused approach. Review purchase orders for accuracy, pricing, terms and conditions, required contact details, and technical requirements. Scan, upload, and maintain all supporting documentation within system records. Collaborate with calibration technicians, quality, finance, and internal teams to ensure efficient workflow and customer satisfaction. Communicate service delays, scope changes, or updates to customers and internal stakeholders as needed. Support continuous improvement efforts by identifying process gaps and opportunities for efficiency.