Customer Service Administrator
On-sitePasig City, Metro Manila, Philippines
Pasig City, Metro Manila, PhilippinesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Deliver professional customer service via phone and writing for a glass repair client, managing inquiries, schedule changes, and internal briefings. Process invoicing for B2B, consumer, and insurance accounts, reconcile cash, and support the weekly payroll function. Maintain accurate customer portals and ensure all documentation adheres to contractual and business rules. Solve recurring administrative problems and assist with scheduling or purchasing as branch needs arise. Work a confirmed day shift of 8:00am to 5:00pm AEST.
Required Qualifications
- Strong organisation and planning skills, able to manage competing priorities effectively
- Excellent attention to detail across documents, invoices, and records
- A customer service orientation, providing responsive support by phone and in writing
- Clear communication skills, maintaining accurate notes and comprehension both internally and externally
- Strong document management and record keeping practices
- Competent with Microsoft Office and business systems
- Reliable time management, consistently meeting deadlines
- Sound judgement in resolving routine issues independently
- A professional approach to handling confidential and sensitive information
- Reliability and ownership, following tasks through to completion
- BPO experience
Desired Qualifications
- Experience with job management software such as SimPro
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