Customer Service & Administration Officer (Call Center for Property)
Hybrid · Quezon City, Metro Manila, Philippines
Job Summary
Hybrid Customer Service and Admin Officer role supporting a property-inspection client. Responsibilities include answering inbound calls and client inquiries via email/SMS/online bookings, providing quotes for inspection services to individual and commercial clients, following up inquiries to convert to bookings, scheduling property inspections and entering details into the Booking System, coordinating with inspectors and real estate agents, processing payments for inspections, updating clients on social media platforms, inviting clients to leave reviews, and performing other administrative duties. Requires strong communication, attention to detail, multitasking in a structured environment, and the ability to work both backend admin tasks during the day and customer service phone support in the evening. Experience in building services or property inspection industries is highly regarded. Ability to work on-site during onboarding with potential transition to hybrid or remote work; onboarding in Quezon City with collaboration with Australian team; proficiency in Google Sheets/Calendar, MS Word/Outlook/Excel, data coordination, scheduling, bookings, and social media tasks. Benefits include flexible hours, online learning, health insurance, 13th month salary, and a collaborative, growth-focused culture.
Required Qualifications
- Customer service experience
- Office experience
- Experience in social media platforms
- Intermediate to advanced Google Sheets, Google Calendar, MS Word, Outlook, and Excel
- Exceptional telephone and communication skills
- Ability to work individually and in a team
- Willingness to develop leadership skills
- Proactive approach to job requirements
- Attention to detail
- Organizational skills
- Ability to handle pressure and meet deadlines
- Willing to learn and take directions from superiors
- Flexibility to handle existing and new client requirements
- Experience in building services industry (preferred)
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