Customer Service Admin
$37,440,000–$52,000,000 year
On-siteCary, Illinois, United States
Job Summary
Answer incoming calls to the general phone line and assist callers directly or route messages to the appropriate department or Customer Service Representative. Monitor the general sales email inbox to respond to or route customer inquiries to the relevant team members. Provide administrative and clerical support, including preparing open-order reports, gathering product weights and dimensions, and maintaining accurate records for customer requests. Respond to international team inquiries regarding product availability, stock, and Country of Origin information. Assist with supplier forms, distribute documentation, and handle additional office projects as needed. This role supports the Customer Service team within Coilcraft's global manufacturing organization, enabling representatives to focus on customer relationships and account management.
Required Qualifications
- High school diploma or equivalent
- Strong verbal and written communication skills
- Comfortable answering phones and communicating professionally with customers and employees
- Strong computer skills, including Microsoft Office
- Excellent attention to detail and organizational skills
- Ability to prioritize multiple requests and follow through to completion
- Dependable, flexible, and willing to assist wherever needed
- Ability to work effectively with colleagues across departments and international locations
- U.S. citizens or permanent residents
Desired Qualifications
- Previous administrative, customer service, or office experience
- Experience in an administrative support or customer service environment
- Experience working with ERP, order management, or other business systems
- Microsoft Excel experience
- Previous experience in a manufacturing or business-to-business environment
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