Customer Service Admin

Serve as the first point of contact for customer inquiries via phone, email, and in-person communication. Communicate with clients to request profile documentation, prepare and review all documents per KYC procedures, and research customer information. Liaise with clients and internal teams during the documentation process, resolve issues and complaints by escalating to appropriate departments when necessary. Coordinate with various internal departments to ensure customer needs are met efficiently, maintain and update customer records in the database, and prepare performance metrics for management. Assist in developing customer service policies and continuously seek opportunities to improve satisfaction and streamline processes. Fluent in Bahasa Malay, Mandarin, and English with 1-3 years of related experience.