Customer Service Account Specialist
$45,760–$45,760 year
On-siteSt. Louis, Missouri, United States
Job Summary
Represent FW Logistics in a courteous and professional manner; proactively communicate with customers about services delivered; provide information and support regarding day-to-day operations; maintain data integrity of account information in the Warehouse Management System (WMS); ensure accurate order entry and release of information to staff; maintain records of customer interactions and transactions; follow up promptly to resolve customer issues; contact customers to respond to inquiries or notify them of order status or adjustments; verify the accuracy of information; perform other duties as assigned
Required Qualifications
- High School diploma or equivalent
- 2 years in a customer service account management role
- Intermediate Microsoft Outlook, Word, and Excel skills
- Ability to write reports, business correspondence and read/interpret documents
- Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
- Ability to solve practical problems and deal with concrete variables in situations with limited standardization
- Ability to communicate verbally and in writing effectively
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