Customer Service Account Manager
On-siteHialeah, Florida, United States
Job Summary
Build and maintain strong customer relationships by resolving inquiries, guiding installation troubleshooting, and processing warranty claims. Address product issues by identifying root causes, manage service complaints in CSI, and provide real-time order status updates. Maintain accurate system details for delivery dates and specifications, generate freight quotes, and collaborate with Sales, Accounting, and Engineering teams to resolve technical challenges and process returns. This onsite role in Miami, FL, offers a clear runway into a supervisory position with opportunities to lead teams, mentor staff, and manage budgets. Tuuci, the Ultimate Umbrella Company, has revolutionized outdoor living spaces with durable, nautically inspired shade and furniture products for over 26 years.
Required Qualifications
- Exceptional communication skills – both written and verbal.
- Prior experience leading people, projects, or a small team is a strong plus.
- Strong project management abilities – keeping tasks organized and on track.
- Tech-savvy mindset – proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Critical thinking skills – able to make independent decisions and take initiative.
- Detail-oriented approach – accuracy and precision in handling customer interactions.
- Team-player attitude with natural leadership instincts – ability to collaborate across and eventually guide multiple departments.
- Ability to manage shifting priorities with ease.
- Reliable attendance and punctuality – a must for team success.
- Bachelor's degree.
- At least one year in customer service, preferably in a creative or design-related industry; supervisory or team-lead exposure preferred.
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