Customer Service
$41,600–$41,600 year
On-siteAustin, Texas, United States
Job Summary
Process customer orders, purchase orders, quotes, and proforma invoices while responding to inquiries via phone, email, and ticketing systems. Coordinate with Supply Chain to confirm inventory availability and lead times, then collaborate with Operations to ensure timely order fulfillment. Support the sales team with order management, assist customers with repair status updates and RMA-related inquiries, and maintain accurate customer, billing, and order information. Route incoming calls and product information updates to appropriate team members. This in-office Customer Service & Order Coordinator role serves as a key connection between customers, sales, and internal teams within a pipeline technology solutions provider.
Required Qualifications
- Previous experience in customer service, order entry, inside sales support, or a related role
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency with customer service software, CRM systems, and Microsoft Office applications
- Basic computer literacy and familiarity with online communication platforms
- Strong attention to detail and organizational skills
- Friendly, professional, and empathetic approach to customer service
- Customer service comes first
- Team-oriented mindset with no room for big egos
- Ability to switch gears quickly while keeping priorities on track
- Strong follow-through and accountability
- Clear, concise communication with customers and coworkers
- Flexible, adaptable, and able to manage multiple tasks without letting details fall through the cracks
- This role should be considered an in-office position
- Regular in-office attendance is essential during the training and onboarding period
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