Customer Service 3 (39724)
On-siteOntario, Canada or Western, Nebraska, United States
Job Summary
Process purchase orders, validate order details, and source materials to support on-time shipment and delivery for national accounts across Builder, Commercial, Retail, and Mass Merchant segments. Handle customer escalations, issue credits, process return authorizations for damages or errors, and coordinate transportation scheduling. Monitor email folders and open order reports to prevent shipment delays, audit pricing adherence, and resolve issues affecting operations proactively. Manage workload and quality metrics while utilizing ERP systems, EDI, and IntelliChief for order automation. Work in enclosed offices, warehouse spaces, or outdoors in all weather conditions near operating forklifts.
Required Qualifications
- Knowledge of ERP (Enterprise Resource Planning) ordering systems
- Excellent customer service skills; especially when handling customer escalations
- Strong verbal and written communication skills
- Attention to detail; focus on execution and timely completion of tasks
- The ability to recognize potential issues and quickly resolve prior to resulting in service failures
- Business knowledge relating to the sales cycle, credit, shipping, and customer order management
- Ability to work with a broad cross section of internal and external business partners, personalities and department functions
- Service driven with both internal and external customers
- Ability to adapt well to change
- Ability to speak and hear
- Ability to visually detect product color and shading variation
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