Customer Service

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, and resolve service or billing complaints by exchanging merchandise, refunding money, or adjusting bills. Keep records of customer interactions and transactions, including inquiries, complaints, and actions taken. Check to ensure appropriate changes were made to resolve customer problems and refer unresolved grievances to designated departments for further investigation. Determine charges for services, collect deposits or payments, and arrange for billing. Contact customers to respond to inquiries or notify them of claim investigation results or planned adjustments. Solicit sales of new or additional services or products. Order tests to determine causes of product malfunctions and examine relevant information to assess complaint validity. Compare disputed merchandise with original requisitions and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods.