Customer Service

Confer with customers by telephone or in person to provide information about products or services, take orders, and resolve billing or merchandise complaints. Check that appropriate changes resolve customer problems, keep records of interactions, and refer unresolved grievances to designated departments. Determine charges, collect payments, and order tests to assess product malfunctions. Complete contract forms, prepare change of address records, and issue service discontinuance orders using computers. Compare disputed merchandise with original requisitions to prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods to prevent future problems. Review claims adjustments with dealers, examining parts claimed to be defective, and approve or disapprove dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by insurance.