Customer Serivce Representative

Customer Service Representative at BMO in Estevan, SK. Delivers exceptional service to customers and prospects, identifies needs, and provides guidance on financial solutions. Handles transactions, assists with digital/self-serve options, and initiates referrals to colleagues. Welcomes customers, answers inquiries, and supports branch operations. Escalates complex issues to managers, contributes to branch business results and customer experience, and collaborates with a versatile branch team. May work at multiple branches; schedule may vary. Requires strong interpersonal and communication skills, problem solving, and the ability to build rapport. Maintains risk and regulatory compliance and stays informed about personal banking products and trends.