Customer Satisfaction Manager
$22,880–$24,960 year
On-site · Mineola, Texas, United States
Job Summary
Customer Satisfaction Manager at DKT oversees and cultivates a High Performing Team environment to deliver the DKT experience to Family Members and customers. Responsibilities include coaching during shifts, creating a safe space for open communication, engaging with Team Members to address their needs, ensuring operating procedures are followed to drive operational excellence, and supporting supervision and training of Team Members. The role reports to the Operating Partner and supports Managers in tasks related to customer service, food safety, sanitation, consistency of standards, and staff development across restaurant operations.
Required Qualifications
- Six (6) months’ experience as a Team Member
- Attainment of Team Member skills certification
- Demonstrated ability to coach, motivate, and inspire Team Members
- Demonstrated ability to communicate and maintain an effective working relationship with management and co-workers
- Demonstrated ability to work in a team environment
- Food Safety Certification (may vary based on city, county, and state requirements)
- Food Handler’s Certification
- Must be able to report to work in a timely manner as required by operational/business needs
- Must be able to work a full-time schedule and be able to work all shifts based on the operational needs of the restaurant
- Must be able to travel occasionally
- Must possess a valid driver’s license, submit to releasing a Motor Vehicle Record that adheres to the DKT standards, and maintain current automobile liability at minimum levels in their state of residence
- Must be able to lift up to 50 lbs
- Must be able to stand during the entire shift
- Must be able to read orders on tickets, menu board, receipts, etc.
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