Customer Sales Support Rep. - Manufacturing

Respond to customer inquiries and process product, sample, and literature orders while verifying entry accuracy. Proactively communicate order status, pricing, and delivery updates to external customers and internal teams, utilizing open order reports to address back orders and late shipments. Solicit orders from existing customers through outbound calls and sales meetings, analyze sales trends, and manage truck fill rates by contacting customers before cut-off deadlines. Process claims and complaints, resolve operational issues, and maintain accurate customer master databases and system records.