Customer sales specialist
$6,240,000–$6,240,000 year
HybridHoogeveen, Drenthe, The Netherlands
Job Summary
Manage a portfolio of 180 existing customers in the construction and transport sectors by proactively identifying commercial opportunities and advising on digital transformation. Analyze client processes regarding procurement, planning, finance, and maintenance to create upgrade transition plans for the Alert ERP system. Act as a sparring partner on digitalization projects, coordinate implementation activities with internal teams, and organize workshops and account reviews. Signal and execute cross-sell and up-sell opportunities while converting commercial prospects into lasting relationships.
Required Qualifications
- Dutch-speaking applicants
- Residing in the Netherlands
Desired Qualifications
- Experience with the ERP-systeem Alert
- Knowledge of the bouw- en transportsector (construction and transport sector)
- Experience with the latest technologies, including AI
- Ability to remain unmoved by criticism or setbacks
- Focus on the larger goal of helping customers with solutions that fit their business processes
- Ability to make work of end-users smarter, easier, and more efficient
- Experience in proactively managing a portfolio of existing customers
- Ability to signal commercial opportunities
- Experience analyzing customer processes and needs in procurement, planning, finance, and maintenance
- Ability to create and present transition plans for upgrades to the latest Alert release
- Experience acting as a sparring partner on digitalization issues and process improvements
- Experience coordinating implementation activities with Centric and internal development and consultancy teams
- Experience organizing workshops, training, and periodic account reviews
- Ability to identify and address cross-sell and up-sell opportunities
- Experience in acquiring new customers within the construction and property maintenance sector
- Experience visiting customers and prospects to build long-term relationships
- Experience guiding complex sales journeys from first contact to successful implementation
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