Customer Sales Manager
$31,200–$31,200 year
On-siteBury St Edmunds, England, United Kingdom
Job Summary
Set clear sales targets and monitor call performance to drive volume, profit, and retention for Free Trade customers. Coach Customer Sales Representatives and Telesales Account Managers on sales techniques, product knowledge, and customer service best practices while resolving team conflicts. Oversee the entire customer interaction process from initial contact to after-sales support, ensuring accurate data recording in relevant systems. Manage resource planning to meet call volume demands and prepare regular reports on team productivity and key metrics. Collaborate with Operations and Commercial teams to optimize processes and implement strategies that maximize sales opportunities.
Required Qualifications
- Highly motivated people manager
- Strong Customer Service Skills
- Ability to think strategically and drive sales
- An effective communicator – written and oral
- Have a strong understanding of the Brewing and Brands' business
- Be highly organised with good attention to detail
- Able to persuade and influence others
- Ability to handle multiple competing priorities
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