Customer Sales and Service Representative
$47,840–$62,400 year
On-siteChicago, Illinois, United States
Job Summary
Maintain 100% commitment to safety policies and procedures while partnering with Sales Representatives to provide sales quotes and process incoming inquiries into the company sales system. Successfully achieve budgeted Branch sales goals by building strong internal and external relationships, assisting Accounts Receivable personnel with new account establishment, and monitoring delivery date commitments to expedite orders. Monitor customer-specific inventory for sales order fulfillment and provide technical/service support to account management and branch leadership. Work in a fast-paced office environment, occasionally visiting the warehouse for order-related follow-ups, with the ability to work nights, weekends, and overtime as required.
Required Qualifications
- Must maintain 100% commitment to safety policies and procedures
- Must have excellent communication skills, both oral and written
- Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
- Must be able to perform calculations using whole numbers, fractions, and decimals
- Moderate computer skills including MS Word, Excel, internet, customer portals and email
- Must be able to successfully utilize the company software
- Minimum of 1 year Business to Business Customer Service Experience
- High School Diploma or Equivalent
- Must be 18 years of age or older
- Reliable transportation is a must
- Ability to work nights and weekends, as required
- Ability to work overtime, as required
- Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)
- Ability to comprehend and follow instructions and safety procedures
- Ability to read, write and communicate in English
- Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals
- Ability to respond to safety signals, alarms, and verbal instructions
- Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required
Desired Qualifications
- 1-3 years of customer service experience in industrial distribution
- Previous experience utilizing an ERP system
- Product knowledge in hose, gasket and conveyor systems a plus
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