Customer Retention Specialist - State Farm Agent Team Member
$40,000–$50,000 year
On-siteDubuque, Iowa, United States
EXPIREDDubuque, Iowa, United StatesOn-siteFull Time$40,000–$50,000 yearEnterprise
Full TimeEnterprise
Job Summary
Communicate with existing customers regarding renewals and coverage options, review accounts to assist with updates, and identify opportunities to enhance satisfaction. Maintain accurate records of interactions and collaborate with team members to meet retention and outreach objectives. This role requires strong interpersonal skills and the ability to obtain applicable state insurance licenses. Lane Madsen - State Farm Agent serves the Dubuque community with integrity, offering health insurance, 401(k) matching, and paid time off.
Required Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Must be able to obtain applicable state insurance licenses.
Desired Qualifications
- Previous experience in customer service or account management preferred.
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