Customer Retention Specialist - State Farm Agent Team Member

Assist policyholders with questions, policy changes, billing, renewals, and account updates while maintaining accurate documentation and ensuring compliance. Conduct policy reviews to ensure customers have necessary protection and proactively follow up on outstanding service requests. Build strong, long-term relationships that increase satisfaction and retention, naturally identifying opportunities to enhance coverage and transition service conversations into in-book sales when appropriate. Collaborate with the agency team to achieve retention goals within a customer-first culture. Pennsylvania Property & Casualty and Life & Health licenses must be obtained prior to and within 90 days of Day 1 start, respectively.