Customer Retention Specialist - State Farm Agent Team Member
$35,360–$43,680 year
On-siteKlamath Falls, Oregon, United States
Klamath Falls, Oregon, United StatesOn-sitePart Time$35,360–$43,680 yearEnterprise
Part TimeEnterprise
Job Summary
Communicate with existing customers regarding billing, claim, and policy needs while reviewing accounts to assist with updates or changes. Identify opportunities to enhance customer satisfaction and engagement, maintaining accurate records of all interactions. Collaborate with team members to meet retention and outreach objectives. The role supports ongoing customer relationships and contributes to office growth at Rachael Spoon - State Farm Agent in Klamath Falls, OR.
Required Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Desire to help your team be the best for your customers.
Desired Qualifications
- Previous experience in customer service or account management preferred.
- Obtaining applicable state insurance licenses is preferred, but not required.
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