Customer Retention Specialist

Talk with customers considering cancellation and find solutions; handle service agreement and account changes; re-engage previous customers and identify save opportunities; process payments and update accounts; build relationships that turn one-time customers into multi-year customers; this is a stable, full-time, daytime in-person role with rotating Saturdays in Phoenix, focusing on retention outcomes and solving problems for customers; strong communication and basic computer skills are needed, with a schedule Monday–Friday daytime plus rotating Saturdays.