Customer Retention Manager
$62,000–$62,000 year
On-site · Phoenix, Arizona, United States
Phoenix, Arizona, United StatesOn-siteFull Time$62,000–$62,000 yearSenior LevelNot SpecifiedUnknown
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Unknown
Job Summary
Lead the Account Care Team to improve retention and protect recurring revenue across five markets. Develop Team Leads, coach employee performance, analyze metrics, and drive retention strategies in a leadership role that influences company growth. Oversee a department focused on helping customers stay with the company, with accountability for measurable results, and a culture of initiative and ownership.
Required Qualifications
- 3+ years of leadership experience in customer service, retention, sales, or contact center operations
- Experience coaching and developing employees
- Strong communication and conflict-resolution skills
- Ability to analyze performance data and drive improvements
- Experience managing team leads or supervisors preferred
- Home services, subscription business, or recurring revenue experience preferred
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