Customer Retention Manager
On-siteCedar Rapids, Iowa, United States
Job Summary
Contact all customers who have not renewed their lease agreements, maintain updated accurate customer information, and monitor payment history to make ownership recommendations. Collect money and obtain customer signatures on lease agreements while assisting other associates and acting as key holder during the General Manager's absence. Complete other tasks as assigned by management. This role requires a satisfactory MVR, valid Driver's License, and D.O.T. certification, along with passing a drug screening and criminal background investigation. Candidates must be 18 years or older, possess strong leadership and communication skills, and be comfortable lifting 50 pounds or more. Bi-lingual ability is a plus.
Required Qualifications
- Must be 18 years of age or older
- Customer Retention Manager must have a satisfactory MVR (driving record)
- Customer Retention Manager must have a D.O.T. physical/certification
- Customer Retention Manager must have a valid Driver's License
- Customer Retention Manager must comply with the Arona Home Essentials Driver Qualification Policy
- Customer Retention Manager must pass a pre-employment drug screening
- Customer Retention Manager must pass a criminal background investigation
- Position routinely requires lifting, loading and 'dollying' merchandise of 50 pounds or more
Desired Qualifications
- Bi-Lingual a plus!!
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