Customer Retention Manager
On-siteOwensboro, Kentucky, United States
Owensboro, Kentucky, United StatesOn-siteFull Time
Full Time
Job Summary
Contact all customers who have not renewed their lease agreements, maintain updated accurate customer information, and monitor payment history to make ownership recommendations. Collect money and obtain customer signatures on lease agreements while assisting store associates and acting as key holder during the General Manager's absence. Perform other tasks as assigned by management. This role requires a valid Driver's License, D.O.T. certification, and a satisfactory MVR, with bi-lingual skills as a plus. Candidates must pass a pre-employment drug screening and criminal background investigation.
Required Qualifications
- Must be 18 years of age or older
- Customer Retention Manager must have a satisfactory MVR (driving record)
- Customer Retention Manager must have a D.O.T. physical/certification
- Customer Retention Manager must have a valid Driver's License
- Customer Retention Manager must comply with the Arona Home Essentials Driver Qualification Policy
- Customer Retention Manager must pass a pre-employment drug screening
- Customer Retention Manager must pass a criminal background investigation
- Strong leadership skills
- Good communication and interpersonal skills
- Professional appearance
- History of results
- Aptitude to learn proper collection procedures
- Effective organization skills
- Position routinely requires lifting, loading and 'dollying' merchandise of 50 pounds or more
Desired Qualifications
- Bi-Lingual a plus!!
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