Customer Retention Manager
On-siteNorfolk, Nebraska, United States
Job Summary
Contact all customers who have not renewed their lease agreements, maintain updated customer information, and monitor payment history to recommend ownership paths. Collect money and obtain signatures on lease agreements while assisting store associates and acting as key holder during the General Manager's absence. Perform other tasks as assigned by management. This role requires a valid driver's license, satisfactory MVR, and DOT certification, with bi-lingual skills a plus. Arona Home Essentials operates over 50 stores across ten states and Puerto Rico, offering a comprehensive benefits package including paid time off, unlimited bonus opportunities, and 401(k) matching.
Required Qualifications
- Must be 21 years of age or older
- Must have a satisfactory MVR (driving record)
- Must have D.O.T. physical/certification
- Must have a valid Driver's License
- Must comply with the Arona Home Essentials Driver Qualification Policy
- Must pass a pre-employment drug screening
- Must pass a criminal background investigation
- Must be able to lift, load and 'dollying' merchandise of 50 pounds or more
Desired Qualifications
- Strong leadership skills
- Good communication and interpersonal skills
- Professional appearance
- History of results
- Aptitude to learn proper collection procedures
- Effective organization skills
- Bi-Lingual
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