Customer Retention & Development Manager (CRDM)
On-site · Metairie, Louisiana, United States
Job Summary
Lead a District Retention Program covering all existing customers in the district; assist Product managers in developing product-level retention programs; facilitate monthly branch retention meetings; ensure consistency in branch and service offerings; measure and analyze customer revenue trends and proactively communicate these; ensure minimum call counts and reviews per district goals; drive incremental improvements in building stronger customer relationships and grow revenue across multiple product areas and geographies; requires a Bachelor's degree and four+ years of Expeditors/industry experience, with strong client-facing, analytics, and leadership skills.
Required Qualifications
- Bachelor degree or equivalent business qualifications
- Minimum four years Expeditors / industry experience
- Ability to create/write and articulate client business plans
- Management skills to organize and coach a team
- Demonstrated customer service skills and proven interpersonal skills
- Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
- Fluent in English
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