Customer Retention & Development Manager (CRDM)
On-siteBroken Arrow, Oklahoma, United States
Job Summary
Build a District Retention Program covering all existing customers and assist Product managers in developing product-level retention strategies. Facilitate monthly branch retention meetings, measure and analyze customer revenue trends, and ensure minimum call counts and reviews are completed per district goals. Grow revenue across multiple product and geographies while ensuring incremental improvements in customer relationships. Manage a team with demonstrated customer service skills and articulate client business plans. Requires a Bachelor's degree, four years of industry experience, and proficiency in Expeditors operating systems, MS Excel, and Visio.
Required Qualifications
- Bachelor degree or equivalent business qualifications
- Minimum four years Expeditors / industry experience
- Ability to create/write and articulate client business plans
- Management skills to organize and coach a team
- Demonstrated customer service skills and proven interpersonal skills
- Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
- Inquisitive and exploratory mind-set
- Fluent in English
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