Customer Retention Associate

Assist the Customer Accounts Department with lease agreement renewals by contacting customers directly via phone and field visits to discuss timely payment benefits. Collect revenues, protect company assets, and maintain the customer database while certifying returned merchandise in the Quality Assurance Center. Support merchandise returns and deliveries up to 25 hours per week, requiring the ability to lift 50–300 pounds and legally drive the company truck with a valid license and satisfactory MVR. This role includes a five-day work week, unlimited bonus and commission opportunities, and ongoing training within a diverse, growing Rent-to-own industry operating 55 stores across 13 states.