Customer Resources Representative
$33,280–$37,440 year
On-siteSpringfield, Illinois, United States
Springfield, Illinois, United StatesOn-siteFull Time$33,280–$37,440 yearHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Answer incoming customer phone calls and route them appropriately. Provide prompt, courteous, and accurate assistance for account inquiries and service requests. Assist customers with troubleshooting issues related to online banking, mobile banking applications, and web browser compatibility. Support customers using internet banking and mobile account access platforms on smartphones and tablets while maintaining professionalism and confidentiality. This work-from-home rotation supports the Customer Support team in delivering exceptional service for digital banking platforms.
Required Qualifications
- High school diploma or equivalent required
Desired Qualifications
- Prior banking and customer service experience preferred
- Strong multitasking skills with the ability to work efficiently in a fast-paced environment
- Excellent verbal communication and customer service skills
- Strong problem-solving abilities and the ability to take initiative
- Proficient in Microsoft Office applications, including Excel, Word, and Outlook
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