Customer Resolution Specialist
$28,380–$29,980 year
HybridGlasgow, Scotland, United Kingdom
EXPIREDGlasgow, Scotland, United KingdomHybridFull Time$28,380–$29,980 yearEnergyLarge
Full TimeLargeEnergy
Job Summary
Investigate and respond to customer complaints by identifying root causes and managing expectations through to resolution. Rebuild customer trust by correcting issues via tailored service over the phone, email, or letter while ensuring cases follow OVO processes. Provide feedback to senior management on blocking issues and manage your workload to resolve complaints swiftly. Flag potential issues to relevant departments and work towards targets that protect the brand.
Required Qualifications
- Working within a regulated environment
- Calm, balanced and solution focused approach
- Outstanding organisational skills
- Ability to manage and prioritise your own workload
- People person
- Great teammate
- Adaptable
- Clear communicator
- Passion for customer service
- Initiative
- Enthusiasm
- Positive, solutions oriented approach
Desired Qualifications
- Complaint experience
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