Customer Resolution Intake Analyst
On-siteFort Mill, South Carolina, United States or Coppell, Texas, United States
Job Summary
Process inbound customer communications via electronic and physical channels, initiating business processes for recipient units and responding to inquiries, complaints, and assistance requests. Analyze incoming data, draft outbound responses using predefined messages, and coordinate with cross-departmental co-workers to meet service delivery objectives. Contribute to continuous improvement projects to enhance efficiency and lower costs while maintaining RoundPoint's compliance standards. This role supports Correspondence Leadership and the Customer Resolution Intake Supervisor in managing inflow and outflow processing tasks.
Required Qualifications
- Bachelor's degree
- Ability to use software tools like Microsoft Word, Excel, and PowerPoint
- Practical experience with BKFS
- Excellent organization, interpersonal, communication, and customer relation skills
- Detail oriented and the ability to multi-task
- Highly motivated, organized and disciplined
- Ability to communicate effectively through speech and hearing, both in-person and over the phone
- Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally
- Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis
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