Customer Renewal Manager
$80,000–$100,000 year
On-site · New York City, New York, United States
New York City, New York, United StatesOn-siteFull Time$80,000–$100,000 yearSenior LevelNot SpecifiedPartnership Management SoftwareUnknown
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Unknown
Industry
Partnership Management Software
Job Summary
Renewal-focused ownership over a portfolio of 200+ accounts to drive revenue expansion and retention at renewal; negotiate value-driven renewals and contract changes with top-tier customers; collaborate cross-functionally to coordinate successful outcomes; build, manage, and forecast customer revenue pipelines including renewals, upsells, and cross-sells; contribute to the growth of the high-performing renewal team while delivering a positive customer experience.
Required Qualifications
- SaaS renewals, customer success, and/or sales experience
- Highly organized, detail-oriented, and strong time management
- Initiative, ownership, enthusiasm, and willingness to learn
- Strong communication, problem-solving, and presentation skills
- Experience handling objections at different organizational levels
- Ability to understand multiple perspectives and resolve conflicts
- Embraces teamwork and cross-team collaboration
- Curiosity and creativity in problem solving
- Passion for delivering great customer experience
- Humility, Hunger, and Smarts (HHS) culture fit
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