Customer Relationship Specialist
On-site · Westerville, Ohio, United States
Job Summary
Coordinate scheduling and dispatch of service events between Customer Engineers and Service Partners for an assigned territory; monitor and coach the regional scheduling team, report on statuses and action plans, and implement process improvements. Responsibilities include handling escalated scheduling issues, ensuring timely billable work and ticket closure, and generating standard and custom reports. Must be able to work after hours and weekends to support business needs; strong written/verbal communication and Excel/data-analysis skills are required.
Required Qualifications
- Bachelor’s degree in business administration OR High school education with 5 years minimum same or similar work experience
- Minimum of 5 years customer service and coordination of service activities
- Self-motivated and possess the ability to lead and direct a diverse team
- Strong written and verbal communication; clear, professional, positive, and informative communication style
- High-level competence in multitasking, time management, organization, critical and analytical thinking, problem solving, and the ability to influence others
- Ability to thrive in a dynamic and collaborative environment and be comfortable with ambiguity
- Adapt quickly to changing priorities and customer needs
- Ability to persuade others to achieve business goals
- Proficient in business tools; extensive knowledge of processes, people, and products
- Intermediate/advanced proficiency using Microsoft Excel (data analysis, pivot tables)
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